Televero Health Billing and Payment Policy

• A valid credit card or debit card with sufficient balance must be on file at all times to receive services from Televero Health. We require this to be completed prior to verifying your insurance benefits & scheduling any appointment; Initial or Follow-up.
• If we do not have a valid card on file 24 hours prior to any appointment, the appointment will be canceled, and a Late Cancel Fee ($75) will be charged. 
• Once an appointment is scheduled, you must retain a valid credit card on file. If we do not have a valid card on file 24 hours prior to any appointment, the appointment will be canceled, and a Late Cancel Fee ($75) will be charged.
• Televero Health will assist you to help ensure you get the most out of the coverage your insurance policy allows for behavioral health services. Patients are responsible for payment of any fees not covered by your insurance policy. Fees can include, but are not limited to: Out of Pocket cost, Co-pay, Co-insurance, Deductible, Late-Cancel/No-Show fee’s, Self-pay costs, etc. Patient fees not covered by insurance will be charged to your card on file no less than 24 hours prior to your appointment.
• The amount due will consider the estimated insurance payments (if any) we expect to receive.
• Any difference after the claim is fully adjudicated will be charged or refunded to your credit card on file. Any appointment late cancels or no-shows will automatically be charged a $75 fee per our policy.
• Any outstanding patient balances must be at zero unless you are on a formal payment plan before services can be scheduled.

No-Show and Late Cancel Policy

Per our Patient Appointment Agreement and Promise to Pay: Patients late for a scheduled appointment will be charged the full fee for the appointment and may only be seen for the remainder of the scheduled session. Your provider has the right to determine if there is enough time to be seen or if you should reschedule.

1. Late Cancellation / Missed Appointment

We understand that there are times when you must miss an appointment due to emergencies or other obligations. Please immediately inform U.S. Televero Health, P.A. staff of any appointment changes so that other patients have their opportunity to receive treatment. You will not incur a charge for appointments cancelled when 24-hours advance notice is given. For appointments cancelled with less than 24-hours’ notice, you will be charged a fee of seventy-five dollars ($75). For patients with insurance, note that this fee will not be covered by your insurance company.

Should a patient miss 3 or more appointments in a 6-month rolling period, Televero Health reserves the right to discontinue services.

2. Scheduled Appointments

We understand that delays can happen. However, if you are fifteen (15) minutes past your scheduled time, we will need to reschedule your appointment and you will be charged the seventy-five dollar ($75) missed appointment fee.

3. Medication Refills

In the event of a missed appointment, you may be provided medication refills only at your prescriber’s discretion and only through your next rescheduled follow-up appointment. After a second missed appointment you will not be provided medication refills (or will be provided with a taper if appropriate) until a follow-up appointment is kept.

4. Past Due Account Balances

We will require that patients pay their account balances to zero (0) prior to receiving further services or medication refills by our practice. Patients who have questions about their bills or who would like to discuss a payment plan option may ask to speak to a business office representative with whom they can review their account and concerns.

Frequent Questions

Questions?

Please reach out to our team via phone at (512) 956-5003, or click here to send us a note through our website.