The thought makes you sigh with frustration. “Online therapy sounds convenient, but I’m not good with technology. I’ll probably mess something up, waste the session time troubleshooting, or feel embarrassed about not knowing what I’m doing. Maybe it’s just not for me.”

At Televero Health, we hear this concern frequently. Many people who could benefit from online therapy hold back because they worry about the technical aspects. They picture complicated software, confusing interfaces, and the stress of trying to figure it all out during an already vulnerable experience.

If technology anxiety is keeping you from trying online therapy, we have reassuring news: you don’t need to be tech-savvy at all. The systems are designed for everyone, including those who find technology challenging.

The Reality: It’s Simpler Than You Think

The image many people have of online therapy—involving complex equipment and technical know-how—rarely matches the reality. Here’s what online therapy actually requires:

A device you already know how to use—like your smartphone, tablet, or computer

A stable internet connection—which you already have if you’re reading this article

The ability to click on a link that’s sent to you via email or text

That’s it. No special software to install. No accounts to create and manage. No technical skills beyond the basics you already use in daily life.

At Televero Health, we’ve designed our virtual care system to be as simple and intuitive as possible. We’ve successfully provided online therapy to people in their 80s and 90s, people who describe themselves as “terrible with computers,” and people who only use technology when absolutely necessary.

The technology is meant to fade into the background, becoming an almost invisible bridge that connects you with your therapist. It’s not the focus—your wellbeing is.

Common Tech Worries (And Why They Shouldn’t Stop You)

Let’s address some specific concerns that might be holding you back:

“What if I can’t figure out how to join the session?”

Online therapy typically works through simple, clear steps. You’ll receive an email or text with a link. When it’s time for your appointment, you click that link. The system does the rest. Most platforms will even send you reminders shortly before your session with the link included.

If you can click on a link in an email or text message, you have all the technical skills needed to join an online therapy session.

“What if my connection drops or the video freezes?”

Occasional technical hiccups happen to everyone, even the most tech-savvy people. Therapists understand this and are prepared to handle it.

If a video call drops, the therapist will typically call you back or send a new link. If video becomes problematic, most systems allow for continuing by phone instead. These backup options ensure your session can proceed even if the primary connection has issues.

At Televero Health, we build extra buffer time into schedules to accommodate any technical challenges. Your full session time is protected, even if the first few minutes involve reconnecting.

“What if I accidentally press the wrong button or don’t know how to use a feature?”

The platforms used for online therapy are designed with simplicity in mind. They typically have minimal buttons and clear, intuitive controls.

Your therapist can guide you through any necessary features at the beginning of your first session. They’re accustomed to helping clients navigate the platform and will never make you feel inadequate for needing assistance.

Remember, therapists aren’t typically technology experts themselves. They’ve learned these simple systems and can help you feel comfortable with them too.

We’re Here to Help with the Technical Side

At Televero Health, we recognize that technology concerns can create an additional barrier to accessing care. That’s why we’ve built support for the technical aspects into our process:

Clear, non-technical instructions are sent before your first appointment, with simple steps to prepare

Support staff are available to help with technical questions or to do a brief test call before your first session if you’d like

Therapists are trained to assist with basic troubleshooting and to help clients feel comfortable with the platform

Multiple connection options are available (video, phone, etc.) so there’s always a backup if one method doesn’t work for you

We approach technology challenges with the same empathy and patience we bring to all aspects of care. There’s never judgment or frustration if you need help with the technical side—just support to ensure you can access the care you’re seeking.

Learning Curve: Gentler Than You Might Expect

Most people find that any initial technology anxiety fades quickly after their first session. The process becomes familiar and comfortable, often by the end of that very first appointment.

This makes sense psychologically. New experiences typically create more anxiety beforehand than during or after. We worry about the unknown, imagining complex scenarios that rarely match reality.

We’ve observed this pattern consistently with clients who were initially hesitant about the technology. Their concerns typically disappear after experiencing how straightforward the process actually is.

If you’re still concerned, consider asking a friend or family member to be nearby for your first session, just in case you want help with the initial connection. Once you’ve successfully joined once, you’ll likely feel confident doing it independently for future sessions.

When Technology Creates Accessibility

The beautiful irony of online therapy is that while technology concerns might initially feel like a barrier, the technology itself often removes much more significant barriers to care:

Geographic barriers—especially for people in rural or underserved areas

Transportation challenges—for those who don’t drive or have limited mobility

Scheduling constraints—eliminating travel time makes therapy possible for busy people

Health limitations—people with chronic illness or pain can access care without physical strain

Anxiety barriers—those with social anxiety or agoraphobia can access care from their safe space

For many people, the minor learning curve of online therapy technology is far outweighed by the accessibility benefits it provides. A few moments of potential technical uncertainty open the door to care that might otherwise be completely out of reach.

The Surprising Benefits of Digital Beginners

There’s an unexpected advantage that less tech-savvy clients sometimes have in online therapy: presence. People who use technology less frequently often engage with it more mindfully when they do use it. They’re less likely to be simultaneously checking emails, getting notifications, or multi-tasking during sessions.

While those who live on their devices might need to consciously minimize distractions during therapy, those who use technology more sparingly often bring a quality of focused attention to their online sessions that enhances the therapeutic experience.

Additionally, being new to a platform means you approach it without preconceptions. You follow the simple steps provided rather than assuming you already know how everything works. This beginner’s mindset can actually make the process smoother than it might be for someone who’s overconfident about their tech abilities.

Moving Past the Technology Barrier

If technology concerns have been keeping you from exploring online therapy, we encourage you to weigh those concerns against the potential benefits of getting the support you’re seeking.

The initial few minutes of slight technical uncertainty are a small price to pay for the ongoing benefits of convenient, accessible care. And that uncertainty itself usually dissipates after the first session, leaving just the care itself.

At Televero Health, we’ve found that even the most technology-averse clients quickly adapt to the simple systems used for online therapy. The human connection that develops through the screen soon becomes the focus, with the technology itself fading into the background where it belongs.

You don’t need to be tech-savvy to benefit from online therapy. You just need to be willing to click a link and give it a try. We’ll help with the rest.

Concerned about the technology? We’ll guide you through it. Take the first step today.